Have a concern or problem? Submit it here, and it will be routed to the appropriate department via email. Once the problem or concern has been evaluated, we will inform you of the next course of action.

If there is no specific street address associated with your concern, please enter 100 for the street #. Please note that it is our policy not to accept anonymous information.

To report a concern or problem by phone, please call (256) 772-5600 during normal business hours (8:00 - 5:00, Monday-Friday) and the receptionist will direct your call to the appropriate department.

Submit a new Service Request

  • 1. Personal Info
  • 2. Where and What
  • 3. Details
  • 4. Confirm

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For certain issues, it's helpful to provide photos or documents to help us understand the issue. If you have any such files, please add them here.

    Thank you

    Your service request has been submitted. Below are the details. Please keep this information for your records. We will notify you when there are updates to the status of your request, based on your selected notification preferences.

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